Driving AI & Agentic Enterprise Transformation for Global Organizations

Welcome! I’m Carolyn Evans, a Senior Business Architect with 30 years of experience driving enterprise change, business architecture, and digital transformation.

Over the past 12 years, I’ve led Salesforce-enabled initiatives across industries, helping global enterprises optimize their processes, streamline tech stacks, and achieve measurable efficiency gains.

In the past year, my focus has been on the Agentic Enterprise — guiding Salesforce customers to adopt GenAI and AI agents (Agentforce) responsibly and at scale. By applying agent-first process design, governance frameworks, and digital labor strategies, I help customers cut manual effort by up to 75% and accelerate cycle times by 50%+.

Certified in AI Driven Leadership Strategies and Responsible AI (RAI), I thrive at the intersection of strategy and execution — partnering with executives and business SMEs to align business capabilities, design lean and scalable solutions, and pioneer the next wave of enterprise transformation through RAI and AI Agent adoption.